1. Nature of Our Services

BlueWater Registration Services BV does not sell physical products that can be returned by post. Our work consists of coordinating, preparing, reviewing, and submitting applications and documentation for services such as yacht registrations, MMSI radio licenses, and company formations. For that reason, “returns” in the ordinary retail sense are not applicable to our services.

2. Our 100% Money-Back Guarantee

We proudly offer a 100% Money-Back Guarantee for added peace of mind. If the relevant authority is unable to complete your requested registration, license, or formation despite all required documents having been provided accurately and on time, we will refund your payment in full.

This guarantee applies to the following services:

• Yacht Registrations
• MMSI Radio Licenses
• UK or Irish Limited Company Formations
• EU VAT Tax Import Registrations

3. When a Refund May Be Granted

A full refund may be granted where:

• the requested service could not be completed by the relevant authority; and
• the client supplied all requested documents and information accurately, completely, and within the required timeframe; and
• the failure to complete the service was not caused by the client’s own actions, omissions, inaccurate submissions, or delay.

4. When a Refund Will Generally Not Apply

A refund will generally not apply where the issue arises because:

• the client provided incorrect, incomplete, misleading, or late documentation;
• the client changed their mind after work had already commenced;
• the client chose to cancel the request after BlueWater had already started the service process;
• the client failed to respond to requests for information or documents within a reasonable time;
• the application became impossible or delayed due to circumstances attributable to the client rather than the relevant authority.

This reflects the structure of BlueWater’s guarantee, which is specifically tied to cases where the authority is unable to complete the request even though the client fulfilled their side properly and on time.

5. No Physical Returns

As BlueWater Registration Services BV does not supply returnable physical goods under this policy, customers should not send items to our office as part of a refund request unless specifically asked to do so by our team.

6. How to Request a Refund Review

If you believe your case qualifies under our 100% Money-Back Guarantee, please contact us and provide all relevant details, including:

• your full name;
• the service requested;
• your order or invoice reference, if available;
• a summary of the issue; and
• any relevant correspondence or supporting documents.

We will review the matter based on the circumstances of the file and the status of the application with the relevant authority. The BlueWater guarantee page invites customers to contact the company with any questions about the services or the guarantee.

7. Contact Details

If you have any questions about this Returns and Refunds Policy or our 100% Money-Back Guarantee, please contact:

BlueWater Registration Services BV
Lange Marktstraat 1
8911AD Leeuwarden
The Netherlands
Email: info@yachtregistration.company
Phone: +31 58 707 4239